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Policies

Luxzurious is committed to providing a relaxing atmosphere. The following Salon Policies are intended to enhance everyone’s experience with us.

RESERVATIONS POLICY:
Please arrive a minimum of 15 minutes in advance of salon services.
Services will begin and end on time as a courtesy to the next guest.
As a courtesy, we attempt to confirm all appointments. You are invited to telephone, as well, prior to your appointment to confirm exact times, services, and ask any questions you may have.

TARDINESS POLICY:
We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service.

CANCELLATION POLICY:
We have reserved time and space especially for you and require 48 hours notice for extensions appointment cancellations/rescheduling and 24 hours notices for all other appointments. If less than the required notice is given, we reserve the right to charge 50% for the full scheduled service.
If for any reason Luxzurious needs to reschedule or cancel an appointment, as much advance notice as possible will be given.
A credit card or gift card may be required to reserve appointments at our discretion.

PRICES POLICY:
We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website menu updated, please note that prices and services are subject to change at any time.

GRATUITY POLICY:
Prices do not include gratuities.
18% gratuity will be assessed for , Extensions, Brazilian blow Out Treatments, and group parties.

MONETARY POLICY:
Luxzurious accepts Visa, Master Card, Discover, American Express, bank debit cards, cash. we do not accept checks. You can pay easily with PayPal.
Luxzurious gift cards are not redeemable if reported as lost or stolen. Donation certificates are non-transferable.

REFUND POLICY:
All service sales and gift card sales are final.
Retail items can only be refunded if unused, in its original packaging, and presented with a receipt within 14 days of purchase. In some situations, a restocking fee will be charged.
Refunds will be issued in Store credit only. Store credit must be used the same day as the return.

SPECIAL CONDITIONS POLICY:
Please notify Luxzurious Hair Stylist, if you have high blood pressure, special physical concerns, diabetes, or are pregnant.
All spa guests will be asked to complete a brief questionnaire upon check-in, designed with your well being in mind.

CONFIDENTIALITY POLICY:
We do believe that every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential.
Client lists and email lists are confidential. We do not share our client lists with outside companies.

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